Starting date:March 1, 2016
This position manages projects associated with technology spaces on campus (classrooms, conference rooms, and labs) and participates in the planning, design, installation, and maintenance and repair of these learning environments. This includes consulting with various faculty, department heads, and univeristy support staff in
Facilities and the different colleges across campus. They will also work with other members of the IT
Team to assist university faculty and staff in more than 100 centrally supported technology classrooms and computer labs as well as the recruitment, sheduling and supervison of student workers.
•B.S. degree in an Information Technology and/or Audio/Visual field, or at least three
years employment experience in electronics, electrical engineering,
telecommunications, or other relevant information technology
•At least three years of experience working in a field related to audio/video or
computing equipment and maintenance
•Experience in diverse learning environments including face-to-face, online and
•Excellent troubleshooting skills are required, including the ability to think quickly in a high-pressure situation, the ability to quickly and clearly communicate verbally and non-verbally. Customer service orientation toward adiverse group of users who possess varying levels of technical skills. Note that some troubleshooting occurs under less than ideal situations or during intense situations
•Working knowledge of general electronics and high-end audio/visual equipment.
•Ability to communicate technical concepts to individuals with varying levels of IT skills from programmers to end users in classrooms and lab environments
•Proven track record of completing projects on time and the ability to balance multiple tasks and priorities effectively
•Adaptive to changing learning environments and levels
•Ability to learn new procedures, topics, hardware and software at a relatively quick rate
•Ability to work with little or no direction as necessary
•Proficiency in the use of software/applications such as: course management systems, trouble ticketing system, web design, presentation, word processing and publishing and html
•Excellent interpersonal, written, and verbal communication skills in relation to documentation, user guides and other materials used for training purposes
•Strong understanding of the Windows 7 and 8 operating system
•Past experience with project management and coordination of technology installation in various environments
•Experience with blueprints and wiring diagrams to plan physical installations, and installing cables, podiums, audio visual equipment, computers, etc.
•Experience maintaining and programming Crestron and Extron systems and equipment.
•Experience with K-State Online, Canvas, Blackboard Collaborate or any other Learning Management Systems
•Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
•Experience with Microsoft Windows domains and Windows Server environments
•Experience in a higher education environment working with a team of technical staff and students
•Certification in AMX, Crestron and/or Extron programming, proficiency in MS Office, MS Project, MS Visio or AutoCAD, Adobe Product Suite, and CTS, CTS-D or CTS-I Certification is desirable
This position is a regular, 12-month, full time, benefits eligible position and reports to the iTAC Instructional TechnologyManager. The salary range is $45,000 -$55,000 and includes a comprehensivebenefit package including health, dental, vision, life insurance, paid leave, retirement plan, and tuition assistance. Refer to the benefits summary (http://www.k-state.edu/hr/current-employees/benefits/summary.html) for additional information.
Technology Project Design and Coordination:
•Lead a project team on installation of technology in technology classroom environments as well as department room environments. Meet with departments to consult and plan technology designs.
•Research and gather information on AV technology to assist in building of quotes for classroom design and technology upgrades. Install, program, and maintain control systems, switchers, and user interfaces. Coordinate with manager, vendors and contractors throughout technology installation process to ensure timely and accurate installations.
•Assist in training the department staff on use of technology once it is installed.
•Coordinate with supervisor and team on project details via email, phone, and tracking software.
•Offer consultation and advice to departments looking to upgrade technology and assist staff with the design and installation of new technology classrooms.
Supporting Technology Classroom Environments and University Computing Labs:
•Troubleshoot equipment failures and assist faculty/staff with issues encountered in over 100 technology classroom environments and university computing labs
•Provide quick and efficient response to calls to the hotline, which are sometimes after normal work hours and on weekends
•Ensure that the university computing labs and technology classrooms across campus are in a proper working order.
•Coordinate with IT Help Desk staff to provide timely and efficient resolutions to users’ problems in technology classrooms and university computing labs
•Research equipment to purchase, generate equipment orders for approval, installation of equipment, configuration of new equipment and existing equipment as necessary
•Regularly update and maintain the Inventory Tracking System whenever new equipment is purchased or installed to ensure that records are always accurate and up-to-date
•Provide reporting data and trends as requested
Training, Quality of Service, and Documentation:
•Assist with the development, scheduling, organization, and delivery of training for the student staff
•Monitor the training provided to ensure that all student staff members are adequately prepared to answer questions via phone, Service Now, and in-person
•Develop and improve current training processes and documentation
•Supervise and assist with the development of work schedules for student employees, and assist in the selection process of new student employees
•Manage students with tasks assigned in Service Now
•Participate in all aspects of the IT-Team Quality of Service (QOS) Plan
•Provide impeccable customer service for all duties
•Work cooperatively with KSU IT Units, KSU Libraries and campus constituents to meet the IT needs of the campus community
•Serve on iTAC and other university committees as appropriate
•Perform other duties as they relate to technology assistance within iTAC
•Pursue further professional development opportunities as fiscal resources permit
•Keep abreast of information technology innovations and trends